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Terms and Conditions

Table of Contents



These terms and conditions (the "Terms and Conditions") govern the use of outfitters.goldnloan.com (the "Site"). This Site is owned and operated by Gold'n Loan Outfitters & Pawn Shop Ltd. This Site is an eCommerce website offering hunting, fishing, and outdoor equipment.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.



Shipping and Delivery

We ship from our storefront located in Stony Plain, Alberta, as well as from select suppliers depending on product availability and shipping times. While small items may be shipped to PO Boxes, larger items must be shipped to a physical address.

We will confirm order accuracy and select the best shipping option based on your delivery location. Delivery timelines vary based on the carrier and may be affected by events outside our control. Delivery estimates exclude weekends and statutory holidays.

Unless otherwise noted, shipping charges are additional and will be communicated before shipment.

For international orders (outside of Canada), duties and import taxes may apply. These are the responsibility of the buyer. Please check with your local customs office before placing an order. We are not liable for delays or fees due to customs processing.

You are responsible for providing a complete and accurate shipping address. We are not responsible for packages lost or misdelivered due to incorrect address details.

Automated shipping quotes and carrier selections may be revised after order placement. Any changes in cost will be confirmed with you prior to shipment.



Returns

Returns in Person

Returns can be made in person at the following location:

Gold'n Loan Outfitters
5007 48 St
Stony Plain, AB, Canada
T7Z 1L8

Returns by Mail

To return an item by mail, follow these steps:

  1. Contact us at [email protected] to request a Return Authorization.
  2. Include a copy of the return authorization with the item being returned.
  3. Ship the item using your preferred courier. You are responsible for return shipping costs.

Note: Non-defective returns are subject to a 25% restocking fee (minimum $50 CAD) OR full refund in the form of store credit. By purchasing from us, you agree to this policy and the other terms outlined on this page.



Refunds

Refunds for Goods

Refund requests must be made within 7 days after receipt of used goods and within 15 days for new goods.

Refunds do not apply to the following goods:

  • Electronics
  • Opened, or installed items
  • Special order items
  • Build-to-order items
  • Firearms


Firearms and Ammunition

Gold'n Loan Outfitters complies with all federal and provincial laws regarding the sale of firearms and ammunition in Canada.

Firearm and ammunition sales require a valid PAL (Possession and Acquisition Licence). You may be asked to submit a copy of your PAL and government-issued ID before your order can be processed or shipped.

We will not ship firearms or ammunition to anyone who fails to provide proper documentation, or to any location where prohibited by law. It is the customer’s responsibility to ensure that items ordered are legal in their jurisdiction.

We reserve the right to cancel any order that does not meet legal requirements or is flagged for compliance concerns. Shipping of firearms and ammunition may be subject to delays based on verification and documentation timelines.

By purchasing restricted or regulated items, you confirm that you meet all legal requirements under the Firearms Act and applicable laws in Alberta and Canada.



Warranty

New items sold on this site are covered by the original manufacturer's warranty. Warranty coverage and claim procedures vary by brand. For any warranty concerns, please refer to the manufacturer's documentation included with your product or contact them directly.

Used items purchased from Gold'n Loan Outfitters include a 30-day limited warranty against defects in materials or workmanship. This warranty does not cover accidental damage, misuse, or normal wear and tear. Claims must be made within 30 days of purchase, and proof of purchase is required.



Intellectual Property

All content on this Site is the property of Gold'n Loan Outfitters & Pawn Shop Ltd. This includes, but is not limited to, images, text, logos, documents, downloadable files, and media assets that appear on the Site.



User Contributions

Users may post the following on our Site:

  • Product reviews
  • Ratings

By posting on our Site, you agree not to post anything unlawful, defamatory, abusive, or in violation of these Terms and Conditions.



Accounts

By creating an account on our Site, you agree to:

  • Be solely responsible for your account and all activity under it, including security of your password.
  • Provide accurate and up-to-date personal information and update it as needed.

We reserve the right to suspend or terminate accounts used in violation of these Terms and Conditions.



Sale of Goods

These Terms and Conditions govern the sale of the following goods on our Site:

  • Outdoor sporting goods, including hunting and fishing equipment

We reserve the right to cancel or modify orders as needed. If your payment has already been processed and your order is cancelled, you will receive a refund in the amount paid.



Payments

We accept the following payment methods:

  • Visa / Mastercard
  • E-transfer
  • In-store cash or card

You may also choose to pay in store if that option is selected during checkout. By submitting payment details, you authorize us to charge your selected payment method the total amount due.



Consumer Protection Law

Where applicable, these Terms and Conditions are subject to mandatory consumer protection laws and regulations in the Province of Alberta or your local jurisdiction.



Limitation of Liability

Gold'n Loan Outfitters & Pawn Shop Ltd., including our directors, employees, agents, and affiliates, will not be liable for any indirect, incidental, or consequential damages arising from the use of this Site or purchase of goods.



Indemnity

By using this Site, you agree to indemnify and hold harmless Gold'n Loan Outfitters & Pawn Shop Ltd. from any claims, losses, or liabilities arising out of your use of the Site or breach of these Terms and Conditions.



Applicable Law

These Terms and Conditions are governed by the laws of the Province of Alberta, Canada.



Severability

If any provision of these Terms and Conditions is found invalid or unenforceable, the remaining provisions will remain in effect and enforceable to the fullest extent permitted by law.



Changes

We may update these Terms and Conditions from time to time. You will be notified of significant changes by email or through a notice on our Site.



Contact Details

Please contact us if you have any questions or concerns:

Gold'n Loan Outfitters
5007 48 St
Stony Plain, AB, Canada
T7Z 1L8
Email: [email protected]